This FAQ provides important information about changes to the Betzone website, including the closure of existing accounts and the move to new management. Please review the details below to understand what these changes mean for you and how they affect your account.
If you have any further questions, please don’t hesitate to contact us at [email protected].
The former Betzone website closed permanently at 10pm on Tuesday, 14th January. Access to the site has been removed since this date.
No, customer accounts from the former Betzone website have not been migrated to the new site. All active accounts have been closed as part of the site closure, and transaction history and account data has not been transferred.
Since the site has closed, you must reclaim any remaining balance by emailing [email protected]. to request a withdrawal. Where possible, funds will be returned to the original payment method used for the deposit, following the closed-loop process.
If it is not possible to return funds to the same payment method, you will need to provide new payment details, which will be subject to verification in line with compliance requirements.
If your account was inactive or closed prior to the site’s closure, you must email [email protected] to request a withdrawal. Where possible, funds will be returned to the original payment method used for the deposit, following the closed-loop process.
If it is not possible to return funds to the same payment method, you will need to provide new payment details, which will be subject to verification in line with compliance requirements.
Betzone is changing ownership and licensing. As part of this process, existing accounts have been closed, and the site will operate under new management with a new UK Gambling Commission licence holder.
The new Betzone website is operated by Richmond Atlantic Limited, licensed and regulated in Great Britain by the Gambling Commission under account number 65056.
Playbook Gaming Ltd (account number 50122 ) was the licensed operator of the former Betzone website. Following the closure of that site, Playbook no longer operates Betzone.
The Betzone brand will remain at the same website address but will be operated independently of the previous operator.
If you have a bona fide reason to ask for a copy of your former transaction history after the site has closed, you will need to email [email protected] request this information. This process will take several days and you will need to send in full KYC documents.
We ensured that no markets for events concluding after the site closure were offered. If you believe you had an unsettled bet for an event concluding after the closure date, please contact [email protected] for further assistance.
Promotions, bonuses, and free bets that were not used before the site closed have expired.
No, you will need to create a new account on the relaunched Betzone website. Although the website address remains the same, it will operate under a new licence and management. Your previous account and all its data will not be transferred.
No, any personal limits or preferences you had on the old site will not be transferred. If you register on the new Betzone site, we strongly advise setting new responsible gambling limits.
You can register for a new account on the new Betzone site. The registration process is subject to a new set of terms and conditions.
No, the former Betzone operation did not go out of business. The closure was part of a planned transition to new management and a new Gambling Commission licence holder.
The Betzone brand is evolving to offer enhanced services and an improved customer experience under Richmond Atlantic Limited. This change reflects the brand's growth and its commitment to maintaining a strong presence in the market.